Contact support
Email Hanna Paulouskaya at danikappstore@proton.me. Include a short description of the issue, your iPhone model, iOS version, and the app screen where it happened.
Never email payment-card information or passwords.Apple manages App Store billing, so we will never ask for your Apple Account password.
Subscription help
Restore a purchase
Open GlowPeak, go to Settings, and tap Restore Purchases. Use the same Apple Account that originally purchased GlowPeak Pro.
Cancel a subscription
Open iPhone Settings → your name → Subscriptions → GlowPeak, or use Apple Subscriptions.
Annual free trial
Eligible new customers may receive a three-day trial on the annual plan. The monthly plan does not include a trial unless Apple’s purchase screen explicitly shows one.
Request a refund
App Store refunds are handled by Apple. Visit reportaproblem.apple.com.
Scans and AI results
A scan failed or will not load
- Check your internet connection.
- Make sure the entire meal or face is visible in good lighting.
- Close and reopen the app, then try once more.
- If it still fails, contact support with the screen name.
A result looks wrong
AI results are estimates and can misidentify foods, portions, facial details, or wellness patterns. Do not rely on GlowPeak for allergy, diagnosis, treatment, or emergency decisions. You can remove an unwanted scan in the app and capture a clearer replacement.
Your data
Scan history, plan progress, routines, and many preferences are stored locally on your device. You can remove individual scans from the app. Uninstalling GlowPeak removes locally stored app data but does not cancel an active subscription.
For an access or deletion request involving data processed by our providers, email danikappstore@proton.mewith the subject GlowPeak Privacy Request.
Policies
Read how the Service works and how information is handled:
Safety
GlowPeak provides general wellness information and is not a medical service. If you experience severe symptoms or believe you may have a medical emergency, contact local emergency services or a qualified healthcare professional.